How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask IT Miro Your Own Question
IT Miro
IT Miro, Computer Scientist
Category: Computer
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
Type Your Computer Question Here...
IT Miro is online now
A new question is answered every 9 seconds

I can't get windows 10 app. Apparently I need the Office

Customer Question

I can't get windows 10 app. Apparently I need the Office visual studio something or other and it will not download.
Submitted: 1 year ago.
Category: Computer
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****

Please let me know the following:

What is the current Windows version you are using, and are you upgrading to Windows 10 using Windows Update or using Windows 10 installation media?

Customer: replied 1 year ago.
Windows 7 Home Premium. Using Windows Update
Expert:  IT Miro replied 1 year ago.

Thanks for the information!

If you are unable to successfully upgrade to Windows 10 using Windows Update, there is another way of upgrading to Windows 10 – you can use the Windows 10 media creation tool.

It is free and can be downloaded on this link:

Run the tool and choose the first option there - Upgrade this PC now.

Follow the instructions and it will allow you to upgrade to Windows 10 with no errors messages. I used the same tool to upgrade my computer to Windows 10 and it worked just fine.

You can also use the same tool to create a Windows 10 installation media used for repairing and reinstalling Windows 10.

Let me know if you require further assistance.

IT Miro

Expert:  IT Miro replied 1 year ago.

Hello again!

Do you still require assistance with this issue?

Let me know,
IT Miro

Related Computer Questions