How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5568
Experience:  B.Sc. Computer Science with Honors
Type Your Computer Question Here...
Michelle is online now
A new question is answered every 9 seconds

Why cani not download windows 10. I have 7now. I just get a

Customer Question

why cani not download windows 10. I have 7now. I just get a box the has round dots running in a circle for a hours. thanks jack
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.

Press and hold down the power button for 30 seconds on the computer and it should shut down.

Wait for 3 mins and the power it back on let me know on which screen it gets stuck or you get to windows without a problem.

Customer: replied 1 year ago.
OK windows open it is at normally my normal screen
Expert:  Michelle replied 1 year ago.

looks good now, you can let me know if you have any problem in future.

I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley

or a star and hit submit.

Customer: replied 1 year ago.
Open normally in seven not 10
Expert:  Michelle replied 1 year ago.

ok you want to upgrade to window 10 is that correct?

Customer: replied 1 year ago.
opening the windows 10 updater but the window stays blank and has a small circle going around four hours in the middle of it nothing ever changes after that
Expert:  Michelle replied 1 year ago.

disconnect all the external devices connected to the computer and then run the windows 10 update.

click on the link below this will download the exe file and you can click on to run the windows update.

Expert:  Michelle replied 1 year ago.

There is an optional Remote Connect Service - Quick Resolution

Remote access is an optional additional service offer with a minimal one-time flat fee ($36). It is 100% safe which will allow me directly work on

the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service

or else we can continue with the service you have already opted for.
let me know if you want to opt for remote assistance

Customer: replied 1 year ago.
I'll call tomorrow thank you
Expert:  Michelle replied 1 year ago.

sure not a problem. Good night.