How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shefin Your Own Question
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 5395
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
Type Your Computer Question Here...
Shefin is online now
A new question is answered every 9 seconds

I have a Lenovo G470 laptop. It stopped booting to Windows 7

Customer Question

I have a Lenovo G470 laptop. It stopped booting to Windows 7 yesterday. I can boot into Safe Mode but it hangs on a full boot of Windows 7. My Microsoft Windows activation code will not allow me to download a fix from Microsoft. It did not come with a Windows 7 disc. Problem Event Name was "StartupRepairOffline". Problem Signature 01 and 02 was 6.1.7600.16385, with AutoFailover and NoRootCause. I have tried everything but reformatting the drive, I need so much help! Thank you!
Submitted: 2 years ago.
Category: Computer
Expert:  Shefin replied 2 years ago.


Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please get into Safe mode and try the following.

In Safe mode, please click Start button, select All programs, Accessories, System Tools and select System restore.

Select restore the computer to an earlier date. Follow the on screen instructions.

After restarting the computer, the computer will get into Normal mode.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer: replied 2 years ago.
Already tried that.
Customer: replied 2 years ago.
If that's all you have I want my money back.
Expert:  Shefin replied 2 years ago.


Have you tried different times to restore it back?

Watch the video below and try Onekey recovery.

Thank you.


Customer: replied 2 years ago.
Onekey recovery will delete the user data which is not an option
Customer: replied 2 years ago.
I need to access the windows non-invasive recovery which is stored in a partition on the hard drive.
Expert:  Shefin replied 2 years ago.


There is only one option for repairing Windows, however you have to get the Windows disc in order to try the repair. Can you get the Windows 7 disc?

If you would like to get a refund, please contact out customer support.

Thank you.