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does the program show up in the applications folder ?
what happens when you open it ?
i am sorry but i have to start very simple. It may just need to be running and its not.
ok its running. its just not finding the hardware.
there should be something plugged into the usb port that you connect the vhs to.
try unplugging that and plugging it into a different usb port
the triangle usually means that it is in error. especially if it has an exclamation point in it
shut off the computer unhook the usb thing
attach the usb to the vhs unit FIRST and make sure that is on
then restart the computer
then plug it into the usb port.
if it came with software try reinstalling that.
I am not really that great on macs at this level
and i am about to leave for the day.
so i am going to opt out here and put it back in the pool for somebody else to pick up.
if you want to try what i suggested above while you wait that would be great. it couldnt hurt anything :)
ok well that would be a reason it isnt working. if its supposed to stream to a dvd it would need the dvd writer.
i dont understand. did it work with no dvd drive before ?
do you have an internal one ? if so why would you need the external one
there is a software update on this page
you can download it and drag it over the old one in the applications folder