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Is this an email program such as outlook or are you using outlook.com on a web browser ?
if the second one have you tried a different browser ? like chrome or the internet explorer ?
I think this might work a lot easier if i could log into your computer remotely and see what is going on and fix it for you while we speak on the phone.
Hi are you still with me ?
I am leaving for the day but i will be here all day tomorrow if you want to work on it then