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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9077
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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My win 7, on my dell xps. the email has frozen. I keep

Customer Question

my win 7 , on my dell xps. the email has frozen. I keep gettin email but i cannot open anything.
For several weeks I have been trying to open any message from my acct.. One day I booted up my cpu and headed for my mail. The thing switched to an (PREVIEW) on a bar above my mgs. I cannot open any mgs. My standby email is Yahoo.
Submitted: 2 years ago.
Category: Computer
Expert:  Robert M. replied 2 years ago.

Is this an email program such as outlook or are you using on a web browser ?

if the second one have you tried a different browser ? like chrome or the internet explorer ?

I think this might work a lot easier if i could log into your computer remotely and see what is going on and fix it for you while we speak on the phone.

Expert:  Robert M. replied 2 years ago.

Hi are you still with me ?

I am leaving for the day but i will be here all day tomorrow if you want to work on it then