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Hi there and welcome
I would like you to do the follow as the first step please
Close all programs
Press the windows key + X and click on Command Prompt (Admin)
Then type in
Let this complete and when it has, type in
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
then tell me please if you still have the issue