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Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 5362
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Since installing windows 10 my sound doesn't work

Customer Question

since installing windows 10 my sound doesn't work
Submitted: 2 years ago.
Category: Computer
Expert:  Shefin replied 2 years ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Have you tried reinstalling the sound driver?

May I know the make and model number of your computer?

May I know the operating system you are using? Is it Windows 7?

Thank you.

S H E F I N

Customer: replied 2 years ago.
asus
Customer: replied 2 years ago.
where do I find the info about my computer?
Customer: replied 2 years ago.
hello
Expert:  Shefin replied 2 years ago.

Hi,

Please check the bottom of your computer for the model number.

Thank you.

S H E F I N

Customer: replied 2 years ago.
I'm sorry, I'm not seeing it on the bottom of the laptop. can I find it on the computer somewhere?
Expert:  Shefin replied 2 years ago.

Hi,

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Customer: replied 2 years ago.
R554L
Customer: replied 2 years ago.
sure
Expert:  Shefin replied 2 years ago.

Hi,

Please go to the link below, click Download listed under All-In-One: TeamViewer full version.

https://www.teamviewer.com/hi/index.aspx

After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345).

Thank you.

S H E F I N

Customer: replied 2 years ago.
4203
Expert:  Shefin replied 2 years ago.

Hi,

After restarting the computer, check if the sound works fine on youtube.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!
S H E F I N