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yourteqrepair, Computer Systems Analyst
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Experience:  I have earned my 13+ years of knowledge through self-taught repairs, research, studying and plain old trial and error.
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I have a HP pavilion elite HPE desktop with bios rev v7.11

Customer Question

I have a HP pavilion elite HPE desktop with bios rev v7.11 dated 03/18/2011. We have not used this computer in many months and have forgotten the power-on password. I tried removing the bios battery and the 2 jumpers on the CMOS PW section of the board. The HP site says to bring it in but I would like to keep the cost in time and money to a minimum. Any HP experts out there?
Submitted: 1 year ago.
Category: Computer
Expert:  yourteqrepair replied 1 year ago.

That should clear the bios password. Look at the following instruction to make sure have cleared it properly. . Did you happen to set a hard drive password?

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