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Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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I am trying to open up a flash drive but my computer says

Customer Question

i am trying to open up a flash drive but my computer says the file needs to be reformatted and the file type is unsupported. How can I open up the files on there??
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.

This error pops up if the format of the saved file is not compatible, corrupted or broken in that case the computer says you need to format the usb drive as it will be ready to save new files as per windows or mac computer you are using to read the usb flash drive.

Expert:  Michelle replied 2 years ago.

you may try connecting to another computer and see if it reads.

Customer: replied 2 years ago.
ive tried other computers and it says the same thing, how can I open up the files? If I reformat I would lose everything
Expert:  Michelle replied 2 years ago.

as i said in my previous answer the if a file didnt get saved correctly to the flashdrive or its corrupted or broken the computer will not read, I asked you to check on two different computer just to make sure the flash drive is functional and the file is corrutped.

you may try a tool which can help you fix the file if the file is in recoverable state i do no gurantee that it will recovery 100%

Click on the link below.