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May i connect with you remotely to check and troubleshoot the issue directly? Thanks
No problem. Can you create a new profile on Outlook; and then reconfigure the imap account?
Do not delete the old profile. Let the old profile stay; create a new profile and just configure the account on a new profile to see if that resolves the imap folders issue; once that is done, we can discuss about other stuff.
For the situation you are in now; new profile is the only solution in my opinion. All the imap data should be redownloaded onto the new profile; for non-imap folders; you will export the pst for that into the new profile. Profile is not account; you have to go to Control Panel -> Mail -> And create a new profile from there.
see here: https://support.office.com/en-us/article/Create-an-Outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d?CorrelationId=0faf2379-58cd-4235-bc2b-45c2dd856c35&ui=en-US&rs=en-US&ad=US
take your time.
If i go offline; i will respond as soon as i return since it is 01:30 AM here. If you have access to hosting; you can reset the password ***** or you can use the mailpw utility to retrieve the password ***** your other running system or this one.
You can export rules from old profile to new profile. For export; you will start outlook in old profile and then after exporting start outlook in new profile to import. https://support.office.com/en-us/article/Import-or-export-a-set-of-rules-91e357da-3026-4fb6-8b0e-5e7c8a0fbf5b
BUT the rules exists locally so they can be exported? Can you try putting Outlook in offline mode and then export them? Once that's done; then import into new profile where all the folders exists?
Okay; so we will need to delete the problematic rule; and then re-create it there is no work around to fix the problematic rule other then deleting it. BUT my guess is these would only be a few?
Unfortunately; then the rules will need to be re-created.
Can we not export from the system where Outlook is working?
I have outlook 2013 (365) on two PCs, an i5 windows 8.1 tablet and a i7 windows 7 desktop.
which one of the two is working fine?
In that case; it would be best to recreate the rules. I am also guessing that the reason why the issue initially occurred is because the rules made changes; or some other device changed something which results in these errors.
they can't see the folders (so they are missing the values, and if they are missing the values) they are considered as incomplete and cannot be exported. if you delete the profile; the rules will also be deleted. If you can edit the source and destination on the original profile (to a working value) then they should be exported fine. You should not delete the original profile; in any case because if in future we need to restore or get a thing back; we can always refer to that profile.
don't delete old until the new profile is completely setup; once you feel confident with the new profile (you can then delete old). YES, to export rules; they must work and not be incomplete. This will still be a lot of work; i would just suggest that you re-create them on the new profile to make things easier cause you can run into issues again if let's say; there is another rule which you manage to get working on the old profile; and in the new profile the folder doesn't exists; and the rule tries to run = then you get more problems, so it would be best to create new rules; choose folders/values directly from the new profile.
It can be a problem; and can take more time in sorting them. In my opinion; i suggest new rules. Since this is very custom; you can get the final result after trial and error.
I will be logging off and will answer any questions you have tomorrow as it is 04:13 AM here. And, if you can take a second to rate my service by clicking the star icon; that will be greatly appreciated. Thank you