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Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5554
Experience:  B.Sc. Computer Science with Honors
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I Just downloaded windows 10 update. When I turn on

Customer Question

I Just downloaded windows 10 update.
When I turn on computer, I'm getting Blank screen.
I spoke to Verizon tech support and they told me I may have to re-image the computer.
How do I do this? I have a lap top looks like 15g1n389120 is model number
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.

I am sorry to hear that you are facing problem with windows 10 upgrade.

push and hold down the power button for 10 seconds on the computer and let it sit for 3 mins power it back on and let me know on which screen its freezing or you have a black screen.

Customer: replied 1 year ago.
Still not working
Customer: replied 1 year ago.
still not working starts booting up then goes blank
Expert:  Michelle replied 1 year ago.

Looks like the windows update didnt run correctly or had errors while updating.

Try to boot the computer into safe mode.

Turn off the computer and wait for 2 mins. Power it on and keep hitting the F8 key on your keyboard which is right on the top this will give you a screen windows advanced option select safe mode and let me know once you are there.

Customer: replied 1 year ago.
nothing still blank
Expert:  Michelle replied 1 year ago.

It looks like the image is corruted.

If the factory system image is good the we can initiate the factory restore however it will erase all your personal files and folders and it will be like the first day you got the computer.

let me know the make and model number of the computer and i will give you the steps to initiate factory image. Please note the factory image will only work if its good and has not been corrupted by windows 10 update installation then we will have to find other alternative.

Customer: replied 1 year ago.
make is Asus Looks like 15g10n389120 is model numer
Customer: replied 1 year ago.
model # ***** be UX50V
Expert:  Michelle replied 1 year ago.

Using the Recovery Partition:

Power off the computer and turn it on after 2 mins and follow the steps immediately as you power on the computer

1. Press [F9] key few times as soon as you power on the computer.

2. Press [Enter] to select Windows Setup [EMS Enabled]

Read the ASUS Preload Wizard screen and click Next.

3. Select a partition option and click Next. Partition options:

4. Recover Windows to first partition only.

This option deletes only the first partition and allows you to keep other

partitions, and to create a new system partition as drive "C" .

Recover Windows to entire HD.

This option deletes all partitions from your hard disk drive and creates

a new system partition as drive "C" .

Customer: replied 1 year ago.
did steps 1 and 2 still blank
Expert:  Michelle replied 1 year ago.

Try one more time and let me know do you see the Asus screen when you turn on the computer and are you able to get into the bios screen.