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Hello my name is ***** ***** I will do whatever I possibly can to help answer your questions. There may be a way but you would need to download the tool to download windows 10 and have it burn it to disk for you that way you can install it from disk instead of installing using windows update.
http://www.microsoft.com/en-us/software-download/windows10 That is the link make sure you use the 64 bit version also make sure you have a blank dvd available.
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Hi. My name is***** you for your question and the opportunity to assist.
Here is a link to manually uninstall PC Tools from your machine. Use METHOD 2
The install/uninstall method can be used if needed. Here is a product download page:
Should you encounter other Windows 10 installation issues I can assist with those as well.
Here's what I would try. Re-install PC Tools then go to http://www.revouninstaller.com/revo_uninstaller_free_download.html and download the free version of Revo Uninstaller
The way this program works is it first uses the programs' uninstaller to remove the program then it does a scan of the hard drive looking for
any leftover remnants of the program. Run the uninstall in Advanced mode.
Can I connect to that machine and take a look sometime today?
OK. Please go here: https://www.teamviewer.com/en/index.aspx
On this page click the big green Download-Free for private use button and install the program
Do a typical installation for non-commercial use
After the program is installed, launch it. On the page that opens you will see
Your ID and Password.
Send me those numbers so I can connect to you.
You don't provide any information to Teamviewer. When you launch the program after installation, on the left side of the page under Allow Remote Control you should see Your ID and Password. Those are the numbers I need to connect to you.
On that machine, click this link: http://tinyurl.com/RapidSupport
Allow the program to run or make changes when asked
When done a window will open showing the Teamviewer screen with the numbers I need.