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Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2795
Experience:  CCNA, A+, MCSE with over 12 years experience.
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I have a three or four year old gateway laptop. I have not

Customer Question

I have a three or four year old gateway laptop. I have not used it in a very long time therefore I do not remember the password ***** get it going. Is there anything I can do to ce I have it on and it asks for a password? I am an older woman and not very tech smart. Thank you, ***** *****
Submitted: 2 years ago.
Category: Computer
Expert:  Byron replied 2 years ago.

Hi Laura. My name is***** you for your question and the opportunity to assist. I can help you create a password ***** disk and walk you through the process of getting back into your machine.

A second option, if you have no data on the machine that you need recovered, would be to attempt a factory reset. This would re-install Windows and all the original software that came with the machine but would remove all user files. Please let me know what would work best for you.