I'm sorry, $19 is for direct remote support if you'd like to; that is optional only. Otherwise, please follow my steps below. We guarantee our service, so don't worry.
- Can you go to Start\Control Panel\System and Security\Windows Update, and then check for updates there, then see if it lets you install Windows 10 there?
- If that does not work, then click on Start\Control Panel\System and Security\System, then check if your System type is 32-bit or 64-bit
, then click on the website below:
, then download the appropriate version there
, then run / install it, and make sure to select the option to upgrade, just continue the on-screen instructions in that program
; if you are stuck at any step, please reply back, so I can help further.
, note: you do not need to create media.
Please reply at the box below to continue troubleshooting. Thank you.