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Hello Rick & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of the issue you are having.
I searched and found the pages you are referring to, and it appears that all of the videos referred to are stored on Vimeo - is that correct?
If that is the case, it looks like the "privacy settings" for those videos are set in such a way as the site users (customers) would have to have a Vimeo account or password ***** be able to view the videos.
So I believe the issue is the SETTINGS of the videos - in your Vimeo account. So what I would recommend is checking and changing (if needed) the Privacy settings in the Vimeo account where these videos are stored. Below are a couple of links that might help explain these settings.
I hope this helps. Please let me know what you find or if you have any more questions.
Thanks, ***** *****