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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 38369
Experience:  Over 20 years of consulting to the IT industry
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When I have access to the Internet, my wife's computer

Customer Question

When I have access to the Internet, my wife's computer does not. Both show that we are connected to the Internet as we are both hard wired. All Browsers are used.
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.

Hi there and welcome.

When you try to access the internet on the problem computer, what exactly happens?

Customer: replied 2 years ago.
Server not found
Expert:  Richard replied 2 years ago.

Ok, all instructions unless I say you do on problem computer.

Please click on Start->All Programs->Accessories, then right-click on Command Prompt and click on Run as administrator. Then type each of the command lines below, one line at a time, and press the Enter key each time:

netsh winsock reset

ipconfig /release

ipconfig /flushdns

netsh int ip reset netshlog.txt

Then restart the computer and check if it now has internet.

Let me know the results please

Customer: replied 2 years ago.
Hold on. I had an emergency and had to go to my office. I will be back in a few hours.
Expert:  Richard replied 2 years ago.

ok, hope everything is ok