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I can call you if you like. But eventually you would have to go through either comcast website or their customer service department. And you would have to know things to prove that it was your account. Usually the credit card number you use to pay for the service or your home address and social security number would be enough.
I can get you my phone number and log in remotely to work on it with you. But again at some point you might have to call comcast.