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Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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Just bought a hp15 laptop 2 months ago battery was charged

Customer Question

just bought a hp15 laptop 2 months ago battery was charged fully and I also have it plugged in wall socket..but when I push the on button it wont power up
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.

I am sorry to hear that you are facing problem with your computer.

Try the steps given:

Please take the battery out and unplug the power cord as well from the laptop
leave it turned off for 1 mins and then push hold the power button for 30 seconds without connecting the battery or the ac adapter.
Connect just the battery and turn on the laptop and see if you get any display on the screen, if not then try removing the battery and connect just the acadapter and turn on. Please let me know the status.