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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I tried getting into my husband's computer with windows 8.1

Customer Question

I tried getting into my husband's computer with windows 8.1 and didn't know his password. after 4 tries I guess it just "shut down". Now we can't get into it at all. I tried contact Microsoft and the "" -- got another password, but it won't work either. Now what?
Submitted: 1 year ago.
Category: Computer
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

Could you let me know the email address associated with the Windows 8 account, please?

Please reply back to me below. Thank you.