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Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Sir/Ma'am just to be clear you are saying that you cannot play online games and you tube videos on Google chrome is that what you meant?
Have you tried playing these games and youtube videos on Internet explorer?
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Sir/Ma'am checking to see whether you still need my help if so please let me know by answering the above questions so that I can help you better.