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Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.
when you right click on the windows start button do you see the shut down and sign out option select shut down with left click let me know it should shut down.
wait for 3 mins and then turn it back on is should boot fine to windows 10 let me know how it goes.
are you able to get into windows 10 screen and open other items.
are you chatting with me on the same computer windows 10
sorry about the delay. May i take a look at your computer i can identify the problem and fix it.
remote assistance is an additional service however i will not charge.
we are a legit company you may check in google.
Click here to run remote tool
Join Your Remote Desktop Session
How Remote Desktop Works
i am connected now
never mind, you may now open elsinore the remote tool if you have have the link i can give you again.
scroll the top you will see click here with hyperlink click on that link.
yes slect Lynette the new user and enter the Password ***** capital Passw0rd thats zero not o. login and then run the remote tool again
connect and let me know.
are you on the windows screen now
are you able to get into windows desktop
let me know where exactly the problem come sup..when you open the start menu
press the windows key..then click on apps..let me know if you see the programs installed
yes sure..please let me know what time you would like to continue on monday