How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

After supposed. Download of Windows 10, Windows will not

Customer Question

after supposed. Download of Windows 10 , Windows will not open, although I am connected to the Internet and I can access Task Master.
everything is blinking or flashing.
I can access Task Master through control/alt/delete, but nothing causes the system to boot up.
Submitted: 2 years ago.
Category: Computer
Expert:  Martin replied 2 years ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
Are you contacting me from the computer in question or from another device? If so, what device?
May I start a remote session so we can work on the problem together from your computer?
Please reply using the box below.
Customer: replied 2 years ago.
I'm on a friends computer, sitting next to my disabled one. Let' do the telephone for $20.
Customer: replied 2 years ago.
I'm at(###) ###-####
Customer: replied 2 years ago.
Is anyone there today?
Expert:  Martin replied 2 years ago.
Hello, I am here - I believe I contacted you on the 27th but hadn't heard back from you until today.
How are you doing?
Do you have access to the web browser on the Windows 10 machine?
If so, I can show you how to setup a remote session so I can fix the problem for you, a phone call may not be the most practical for this problem as you will still have to follow a series of complex steps which can vary quite a bit.
We can chat in real time via the remote session and have it solved quicker that way if you like.