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Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11708
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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I've been having problems with my HP printer, and since then

Customer Question

I've been having problems with my HP printer, and since then all my WordPerfect documents are shoved into a 2-1/3 inch column on the left. New documents are now set up the same way, including column format. I've used WP for 20 years and have never seen this before. Can you help?
Submitted: 1 year ago.
Category: Computer
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

Are you using Windows XP, Vista, 7, 8 or 10?

May I set up a quick remote session, which will allow me to connect directly to your screen and check the WordPerfect issue?

Please reply back to me below. Thank you.

Expert:  Bryan replied 1 year ago.

Please do this now:

Close any WordPerfect windows, if open.

Press the Windows key + R on your keyboard to bring up the RUN box.

Type in %appdata% and press ENTER.

In the folder window that comes up, right-click and rename the "Corel" folder to "CorelOLD" (without any spaces).

Re-open WordPerfect thereafter; does this resolve the issue with the format all right?

Do let me know. Thank you.

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