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Hi there and welcome
Is it currently printing from your computer?
I asked a question which I need you to answer please
ok, what is the error you get when you try to print to the PhotoSmart?
Click start, type in mspaint and press enter
In Mspaint, click on the down arrow then click on From Scanner and it should now scan for you and you then save the file
Let me know the results please
This was part of the instructions but you may have missed this
Please click Start, then type in
And press enter
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
It is $39 (a lot cheaper then a computer technician to visit you) then I can connect to your computer and do this for you.
I do not see what you initially paid, this you need to email customer service at***@******.*** but it is only that one time deposit you made in addition
You need to do the instructions I gave you....
I have repeated a few times, can you do these please?