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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16427
Experience:  Over 10 years of professional experience.
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I have windows 10 and I got a security warning which now I'm

Customer Question

Hi, I have windows 10 and I got a security warning which now I'm pretty sure was a scam.
they got into my computer and then told me it would cost me $185 dollars to fix. they stayed on my computer telling me I would be contacted by a level 5 engineer. someone called me and when I asked him why so high he he hung up on me. the only thing affected seems to be my Microsoft Edge app. I can't get rid of the warning and I think they are still in my computer. My Dell laptop is less than a month old plus I have full Mccafee. Any advice would be helpful. Thank you
Submitted: 2 years ago.
Category: Computer
Expert:  Jason Jones replied 2 years ago.


I will be the person helping you today.

I can see that you may need a little bit of extra help to make sure that these scammers are still not connected to your computer.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,

Customer: replied 2 years ago.
I thought you were with Microsoft but now I see you want my money too. I'm on disability and buying this computer this month bankrupted me. please do not take any more of my money.
Expert:  Jason Jones replied 2 years ago.

I will send up the refund request.