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Quiksilver07070, Computer Support Specialist
Category: Computer
Satisfied Customers: 793
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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I upgraded Win 7 to Win 10 and lost my email at. I was asked

Customer Question

I upgraded Win 7 to Win 10 and lost my email at***@******.***. I was asked to reset my password ***** I did not have my password. I submitted my accounted verification and went into an infinite loop. I need my email account back.
Submitted: 1 year ago.
Category: Computer
Expert:  Quiksilver07070 replied 1 year ago.

Hello, and welcome to JA.

To recover your email password ***** be tricky. Usually you must RESET the password ***** of RECOVERING.

In order to RESET the password, you MUST answer security questions, that were setup when the email account was originally created.

That is the ONLY way.