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Hi there and welcome
Can you tell me the make and model of the internet router you have
Plus if your connecting via wifi or a network cable please.
No sorry, I need a little more information.
I need to know the make and model of the internet box you have please.
Plus if your connecting to wifi or via a network cable
If you wish, as an added service I can check for this myself, else I need you to tell me this please.
yes I am here, you need to give me more then a few seconds to reply please
I have worked with Toshiba products for years and yes it is all guaranteed to get the problem fixed. That I can promise.
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect