Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer

I signed up subscription with our time. at that time I did

Customer Question
I signed up for a...
I signed up for a subscription with our time. at that time I did not have a photo. I press the area to enter a photo but the screen freezes and will not move and my keypad does not show on the screen. If I try to see any matches or messages, same problem with screen and keypad.
Submitted: 2 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
8/24/2015
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,753
Experience: B.Sc. Computer Science with Honors
Verified

Hi, My name is ***** ***** will be assisting you

Please let me know the operating system on your computer and which browser are you using

Ask Your Own Computer Question
Customer reply replied 2 years ago
I do not have a home computer. I am using a nuvision tablet
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

ok

does this problem come up only on our time or other websites\apps as well

Ask Your Own Computer Question
Customer reply replied 2 years ago
Only when I try to use our time.com.
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

ok and are you using any app of ourtime or you are opening the website on the browser

Ask Your Own Computer Question
Customer reply replied 2 years ago
I put the app on my tablet but it did not recognize me as a member so then I used the website.
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

there is a possibility that the ourtime webiste might have certain addons or plugins that might not be installed on the tablet
we can try a software update first
Navigate to the Setting menu of your device.
Scroll down the Settings menu and click on 'About Phone' or 'About Tablet'.
click on the 'Software Update' option
Your phone or tablet will now search for an available update. If you are taken to another menu, select the 'Software update check' button
If an update is available your device then you will be asked whether you wish to install it.
select yes

once the update is complete try opening our time and let me know how it goes

Ask Your Own Computer Question
Customer reply replied 2 years ago
If I do that I will loose contact with you. So after I do as you suggested if problem is not solved, how do I get to talk to you again?
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

you can reopen this page by opening your email..open the just answer email and click on view answer..this page will reopen

Ask Your Own Computer Question
Customer reply replied 2 years ago
Does our time have a phone number so I can call them?
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

i will check that..give me a moment

Ask Your Own Computer Question
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

unfortunately they do not have a phone#..there is a form that you need to fill up and they will contact you in 48 hours...

i would suggest to try the software update on your tablet as it could be an issue with the tablet....else you can try opening ourtime on a computer and check..mayeb your friends or neighbours computer...you can check it on another computer and can let me know then..if the same problem comes on a computer as well then its our time profile causing a problem and in that case you can fill their customer care form

Ask Your Own Computer Question
Customer reply replied 2 years ago
OK.it is midnight here so I will try your suggestion tomorrow because I only have one tablet at my house. Do I rate you now or after this problem is resolved?
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

you can rate me once you are satisfied with my answer to your issue..

Ask Your Own Computer Question
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

post me a message tomorrow once you have tried the steps

Ask Your Own Computer Question
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

Good Night!!!

Ask Your Own Computer Question
Customer reply replied 2 years ago
OK thanks. We will make contact tomorrow and I will let you know what happens. Goodnight
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

Yes sure.. Thanks for choosing Just Answer

Ask Your Own Computer Question
Ask Michelle Your Own Question
Michelle
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,753
5,753 Satisfied Customers
Experience: B.Sc. Computer Science with Honors

Michelle is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My msvcpp11o.dll is missing from my computer. Windows 10
I have not tried any thing because the pc is under warranty … read more
Kris R
Kris R
IT Manager
Computing
2,654 satisfied customers
How do I unlock my asus if I forgot the password?
How do I unlock my asus if I forgot the password? JA: What exactly are you having trouble accessing? Customer: everything JA: What Asus model do you have? And the Operating System (OS)? Customer: Micr… read more
Kris R
Kris R
IT Manager
Computing
2,654 satisfied customers
I am constantly knocked back after what I am sure is the
I am constantly knocked back after what I am sure is the correct information on my Coles online shopping. They have my customer identification as … read more
Donna French
Donna French
Bachelor of Science
40 satisfied customers
Gateway GT5682. A little ancient......usb ports not working.
Gateway GT5682. A little ancient......usb ports not working. Keyboard is a ps/2 plug in. So keyboard works. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I need help with family sharing. 2 apple 8's ios 11 + and an
i am the family organized and an old email is being used for family sharing - i want to change it on family member devices don't know what happened … read more
Edward Dorsey
Edward Dorsey
Technician
Associate Degree
22 satisfied customers
Want to change password for more security. No problems, want
Want to change it to make it harder to get into with family … read more
Moses C
Moses C
Bsc
345 satisfied customers
I want to delete my facebook account. Windows? I am not good
I want to delete my facebook account JA: What Operating System (OS) are you running on your computer or device? Customer: windows ? JA: Did you click Start and open the Programs control panel to unins… read more
Patrick Evans
Patrick Evans
Network Engineer
MS
10 satisfied customers
The screen is black and i cannot get it back. I must have
it happened last night when i turn on the time and date shows then goes black … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Why my start bottom is not working, also I can not use my
why my start bottom is not working, also I can not use my printer due the start bottom problems … read more
Michelle
Michelle
Computer Support Specialist
5,753 satisfied customers
I cannot access my Office 365 filesand have been asked for a
I cannot access my Office 365 filesand have been asked for a password ***** I never have before … read more
Martin
Martin
Network Engineering Diploma
141 satisfied customers
I saved a file to the hard drive. i tried to send the file
i saved a file to the hard drive. i tried to send the file as an attachment via email the computer does not recognize the file, He … read more
Moses C
Moses C
Bsc
345 satisfied customers
I have an me.com email account for my iphone that i have
i have an me.com email account for my iphone that i have forgotten the password ***** have not used the account for several years and now with the latest upgrades to my 6+ model, it keeps calling for … read more
Moses C
Moses C
Bsc
345 satisfied customers
I can't remember my password. Idon't remember. I went To the
I lost my i phone today and need my i pad to look for it… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I am unable to confirm my company file. Operating System is
This is the first time I have had trouble confirming the file. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a lenovo ideapad 110 when started it goes to the boot
I have a lenovo ideapad 110 when started it goes to the boot menu then nothing … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I askedtohave my email pass word reset, this was done but
I askedtohave my email pass word reset, this was done but still can't log in wthnew pa word … read more
Moses C
Moses C
Bsc
345 satisfied customers
I have a problem with update on windows 10 which is 'stuck':
Hi my name is Evert I have a problem with update on windows 10 which is 'stuck': Windows 10 Creators Update Privacy Settings for x64-based Systems (KB4013214) - Error 0x80070643 Tjis has been going on… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I can not get into my email, and do not remember my
I can not get into my email, and do not remember my password, my email is***@******.*** … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x