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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9047
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I am supposed to get windows 10 free .1upgrade. My new

Customer Question

I am supposed to get windows 10 free .1upgrade. My new laptop has windows 8.1 now. I have the notice that windows 10 is downloading, but nothing is happening. I installed windows 10 on my desktop computer last night in an hour and a half. What is wrong with this new laptop that is taking so long?
Submitted: 1 year ago.
Category: Computer
Expert:  Robert M. replied 1 year ago.

Its probably frozen if it hasnt downloaded yet

reboot it if you have to you can just hold the power button down until it shuts off

then try the download again or you can download the win 10 from this page