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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Are you referring to your google places business listing? (where google reviews and map info are listed)?Or to a google+ profile page?
Thanks for confirming.
I live in the area and have actually been to your shop before.
To fix this, you'll need to file a new ownership claim and request a transfer of the account.
This is a bit of a pain because by default google is going to try to contact the existing listing "owner" and ask them to transfer it.If they decline or ignore the request, then google will proceed through the next steps to have you verify and claim the listing.
Ultimately, they'll be able to, but it can take awhile. As part of the verification process, they'll end up mailing you a postcard to the business physical address, and you'll have to go online to enter the verification code on that card. This is how they verify you are actually the owner and at that site.
Please go here and complete this form to initiate the process: https://support.google.com/business/troubleshooter/3452717?p=business_ownership&id=1160067050620027090&rd=1#ts=6129451,3452770
Unfortunately I have no more control over the process than you do. There is really no "live" support for anything google related.
The only option is to fill out and submit the form and wait on their process.
Google gives no support for these products. As they are essentially a free service, they put no investment into having support available for them.
Unless you are a paying advertiser, you get only the basic fill a form and wait routine.
In general, it will take a few weeks. It ultimately depends on how responsive the current "owner" of the listing is.
If they accept the transfer right away, it would be much faster. If you have any way to urge them to be helpful, that would greatly benefit you.
As an added step though, I'd suggest you also look to stake your claim for similar listings on bing, yahoo, yelp, etc (they all have a comparable process, but it is easier if those are not already claimed). Having up to date info on those will help google to also verify and update your profile.