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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37892
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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How do I reset my password to log into my computer? I 't

Customer Question

How do I reset my password ***** log into my computer? I don't remember it!!!
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. What's the model of your computer?
Does it have windows xp, vista, or 7, or 8, or 10?
Does have show a name or username at the password ***** login screen?
Does have show an email address at the password ***** login screen?
Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. thank you.
Customer: replied 2 years ago.
I have windows 8... and yes it shows a username of***@******.*** at the log in. And yes it is OK to reset my computer fresh..... please help me
Expert:  Viet - Computer Tech replied 2 years ago.

Thank you. If you still have access to that email address, then on a working computer or device, you can reset your Microsoft account password ***** that email address at the website , then check.

Otherwise, please try the easier process below:

  1. At the password ***** login screen, press and keep holding the Shift key on the keyboard.
  2. Click on the Power icon, then click on the option Restart while still holding the Shift key.
  3. When a menu appears, then you can release the Shift key.
  4. When prompted, click on the Troubleshoot option.
  5. Then select the option Reset your PC, and continue.
    (When prompted, select the option "Just remove files.")

Please reply at the box below to continue troubleshooting. Thank you.