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Nathan
Nathan, Systems Manager
Category: Computer
Satisfied Customers: 24524
Experience:  Own/operate computer networking/IT company.
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How do enter new credit card information

Customer Question

How do enter new credit card information
Submitted: 1 year ago.
Category: Computer
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What device/site/service are you wanting to update?

Customer: replied 1 year ago.
Sorry, I don't understand what you are asking ne
Expert:  Nathan replied 1 year ago.

I'm trying to determine what you need help with. You've asked how to enter new card info. Without more detail, I have no possible way of knowing what it is you're wanting to update.
Are you trying to update billing info for a website?
For a particular company or service?

Customer: replied 1 year ago.
I'm trying to purchase something on a game I'm playing and it tells me my credit card has something wrong
Customer: replied 1 year ago.
I'm p . Aying on a google p lo ay . Ame
Customer: replied 1 year ago.
I'm playing on a google pkay game
Customer: replied 1 year ago.
Play game
Expert:  Nathan replied 1 year ago.

Are you playing on a computer?

Customer: replied 1 year ago.
No on a sansung notebook. I thought I was trying for google suppirt help
Customer: replied 1 year ago.
Samang notebook
Customer: replied 1 year ago.
No wonder it cost the $36.00
Customer: replied 1 year ago.
This is not google is it?
Expert:  Nathan replied 1 year ago.

No, this is justanswer.com, this is a paid support site, for issues just like this.

Google does not provide support for these products.

Customer: replied 1 year ago.
All I wanted to know was how to update my credit information so I can buy extra bubbles on panda pop
Expert:  Nathan replied 1 year ago.

I understand, I was just trying to determine what you were wanting to update, so that I could get you to the right spot.

This is best done from your computer, in the google play payment section,

I'll send you a link/instructions.

Expert:  Nathan replied 1 year ago.

First go here: https://play.google.com/store/account?hl=en (click for link)

Click on the first link for Add credit or debit card to update as needed

Then on that page click on the 3rd item down, in the middle of the screen that says Buy Google Play credit

From there you can purchase google play credits that can be applied to the in app purchases on any app, including panda pop.

Customer: replied 1 year ago.
My credit card expired and the vank sent a new one with tge same number just different expire date and 3 didget vode on back
Expert:  Nathan replied 1 year ago.

Let me know if you get stuck along the way.

Expert:  Nathan replied 1 year ago.

That is not a problem, go to the earlier address I sent, and then you can either click ADD and start over with a new card, or you'll see your existing one, and can update the info there.

Customer: replied 1 year ago.
Excuse my spelling as I'm not good a texting or typing
Expert:  Nathan replied 1 year ago.

That's okay, take your time. Are you seeing the spot I'm directing you to?

Customer: replied 1 year ago.
Okay thank you very much . But I don't think it was a $36.00 question. And I do gave a smile on my face while telling you this
Customer: replied 1 year ago.
Let me look okay
Customer: replied 1 year ago.
I don't know how to go to that site without leaving this one
Expert:  Nathan replied 1 year ago.

I understand, and I'm sorry I don't have any discretion over the pricing. I'm an independent tech, and a user of the site here just like you. So in exchange for a favorable rating (stars) from you, they give me a small portion for my efforts.

If you get stuck, I can help you remotely (log into your computer and bring up the site you need).

You can open a new window/tab in your browser. Do you see a little + at the top of the screen?

Customer: replied 1 year ago.
Is my browser not chrome
Expert:  Nathan replied 1 year ago.

yes chrome is your browser. Just next to the tab at the top where you see this site, click that next little folder/tab next to it to open a new window, and put https://play.google.com/store/account?hl=en in there

Expert:  Nathan replied 1 year ago.

You should be able to just click the link I sent though and it'll open in a new window

Customer: replied 1 year ago.
Okay then what
Expert:  Nathan replied 1 year ago.

Well you may be prompted to sign in to your google account, if you aren't already.

Then you should see a list of your existing card(s), click the one you want to change, and you'll see where you can update the date, number, etc

Expert:  Nathan replied 1 year ago.

Do you see EDIT PAYMENT METHOD in the middle of that screen?

Customer: replied 1 year ago.
O I ay I re-entered my new information . So now I shoukd be to use my credit card now
Customer: replied 1 year ago.
I would not open the okd card to edit so I entered the cards info all over again
Expert:  Nathan replied 1 year ago.

Correct, you should be able to use it from here. It is fine to just add a new one as well.

If you want to save yourself a bit of hassle going forward, you might want to just buy some google play game credits, say $20 worth, to have on your account, instead of having it charge your card every time you want a little 99 cent purchase. You can do that from the same page, on the Buy Google Play credit button

Customer: replied 1 year ago.
Oh, I saw the edit oayment method , but dummy me just added the over again
Expert:  Nathan replied 1 year ago.

That's okay, either way is fine. You'll just have the old(extra) card listed on your account. No big deal though, just choose the newer one when making purchases.

Customer: replied 1 year ago.
I'll check it out but I play on alot of games
Customer: replied 1 year ago.
Okay Natham
Expert:  Nathan replied 1 year ago.

Does it seem like everything is working now?

Customer: replied 1 year ago.
What I get back to the game and it still says the same thing about an error on my card
Customer: replied 1 year ago.
Sorry I meant Nathan
Expert:  Nathan replied 1 year ago.

I don't think it will, you have a valid payment method on file now. It may prompt you to choose WHICH card you want to use, but I don't think it will be a problem.

That is why I suggesting you add some game credits (any amount you choose is fine) to your account, just to be safe though.

Customer: replied 1 year ago.
I haven't gone back to the game yet
Customer: replied 1 year ago.
Okay tgank you for all your time and help, you were very professional.
Expert:  Nathan replied 1 year ago.

You can go check it now if you wish, but I'm confident it will work for you.

You're very welcome. If you have any further trouble at all, feel free to get back in touch.

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1e81HWX

Thank you, ***** ***** a good day,

Nathan

Customer: replied 1 year ago.
I need a spell check on this darn thing
Customer: replied 1 year ago.
I'll do tgat but if I need to cone back is it another $36.00
Expert:  Nathan replied 1 year ago.

Nope, not at all. Just be sure to come back to me here directly on the original question, don't post a new one, then you won't get charged again.

Customer: replied 1 year ago.
Okie dokie tgank you again sweetie
Expert:  Nathan replied 1 year ago.

You're quite welcome. Have a good night, and enjoy your games!
Nathan

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