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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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My 55inch smart tv model number LES5572F3D has frozen. I've

Customer Question

Hi, my 55inch smart tv model number LES5572F3D has frozen. I've turned it on this morning and the screen is frozen on "system initializing...please wait..." ive tried to reset it by turning it off at the wall but no luck.. help please
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Please confirm the brand name is ***** *****

55" Full High Definition Smart 3D LED/LCD TV

LES5572F3D

How old is the TV.

Customer: replied 2 years ago.
it is a Teac brand. The tv is less then a year old
Expert:  Michelle replied 2 years ago.
please let me known what is connected to the TV, a set top box or direct cable
please remove any cables connected to the TV except the power cord
turn off tv
unplug from mains
wait for 2 mins
turn it on
let me know if you get a different screen like no signal or get the same system initializing message
Customer: replied 2 years ago.
Yeah I've got foxtel connected to it and direct to antenna. I have tried doing that before but no result
Expert:  Michelle replied 2 years ago.

My apology for the delay.

have you tried any steps to fix the problem.

Try to unplug the power cable from the tv and the foxtel box let it sit for 30 mins push and hold down the power button for 30 seconds without connecting the power cable release and then try to connect the power cable and turn on the tv.