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Hi, I am A. Stevens here to help with your question! Could you possibly give me the full name of the App you are wanting to use? And this is for an iPhone correct?
Great, thanks for that info. So whether you use your phone or your computer is your preference. You can use one or the other, or both, depending on your preference.
you need to go here to activate your device: https://login.pettracker.com/iam/view/login.faces?originToken=OdjrRyjYlOcADN8AFFhtLg00
Once you've created and account and registered the device, you should be able to follow the on screen instructions to set up both your computer and phone to work with the tracker