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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have surface pro. Onenote is working now, especially after

Customer Question

I have surface pro. Onenote is working now, especially after windows 10 is loaded
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry. Do you have any computer issue?
Please reply at the box below. Thank you.
Customer: replied 2 years ago.
I have surface pro. Onenote is working now, especially after windows 10 is loaded.
Expert:  Viet - Computer Tech replied 2 years ago.
OK, so OneNote is working now. Is there any computer issue you need help with? Please reply at the box below. Thank you.
Customer: replied 2 years ago.
sorry onenote is not working after windows 10 loaded
Expert:  Viet - Computer Tech replied 2 years ago.
That's okay. Do you have Microsoft Office / OneNote 2003, 2007, 2010, 2013, etc.?
Is there any error or message?
Is Word or Excel program currently working or not?
Please reply at the box below. Thank you.
Customer: replied 2 years ago.
MSoffice 2013 is there. I know word is working.
Expert:  Viet - Computer Tech replied 2 years ago.
When you open OneNote program, what happens? Please let me know. thank you.
Customer: replied 2 years ago.
nothing happens. no sign. only the onenote pane is there
Expert:  Viet - Computer Tech replied 2 years ago.
Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?
Please reply at the box below. Thank you.
Customer: replied 2 years ago.
can't it be done remotely, without connecting to my computer?
Expert:  Viet - Computer Tech replied 2 years ago.
Remote support is quicker and easier for you as I would do all the steps for you. But I can provide written instructions per your request.
Can you open Word and Excel programs now to confirm it's working?
Previously before installing windows 10, what happens when you use OneNote?
Please let me know. Thank you.