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Richard, Computer Specialist
Category: Computer
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Experience:  Over 20 years of consulting to the IT industry
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Asus laptop bought from bestbuy less than 6 months old and

Customer Question

Asus laptop bought from bestbuy less than 6 months old and completely shutdown! It will not charge or anything! Please help! Battery is internal and u don't know where to begin!
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you remove the power cable please, then hold the power button down for 60 seconds, then release.
Then connect the charger and tell me please if it now starts.

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