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arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1347
Experience:  MCSE, RHCE, IBM System X Server Certified
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HP Photosmart printer does not reliabily connect to

Customer Question

HP Photosmart printer does not reliabily connect to computers. Uni is under extended warranty, and has given similar problems in last 6 weeks or so.
Submitted: 2 years ago.
Category: Computer
Expert:  arsufi2002 replied 2 years ago.


My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 2 years ago.

I would like to collect few more information regarding issue, it would be helpful if you answer

1: "Printer frequently disconnects from all computers at same time" Is this a correct statement?

2: What's the printer model?

3: How's it connected? (Lan / USB / Wireless)

4: Have recently upgraded printer firmware or made any changes which you think the issue had stared after that?

Please reply

Expert:  arsufi2002 replied 2 years ago.

Dear sir,

Didn't find you back. Hope you are doing good.

Just checking whether you are still waiting for answer