How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask A. Stevens Your Own Question
A. Stevens
A. Stevens, Computer Support Specialist
Category: Computer
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
71208907
Type Your Computer Question Here...
A. Stevens is online now
A new question is answered every 9 seconds

Order ref 15526635-730. Technician Randy. Followed advice &

Customer Question

Order ref 15526635-730. Technician Randy. Followed advice & purchased a Netgear Extender EX2700. Not had time until today toload & test. Having a totally frustrating afternoon. Each mobile device recognises both the standard virgin con & the Netgear with the EXT add on. I just keep getting response "Safari could not open the page because the server stopped responding ". Help. Steve S.***@******.***
Submitted: 2 years ago.
Category: Computer
Expert:  A. Stevens replied 2 years ago.

Hi, I am A. Stevens here to help with your question! Steve - Are you getting the same result from connecting both to the virgin router and the extender?

Customer: replied 2 years ago.

Same response to both. I have also removed theNetgear but still no joy.

Expert:  A. Stevens replied 2 years ago.

Is your virgin modem also serving as the main wireless router?