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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My carbonite program keeps telling me that I need to go

Customer Question

My carbonite program keeps telling me that I need to go online. But I am online. He hooked up to my pc and after an hour gave up. Says its a windows firewall problem. After all that time here is a sample of the error codes.
2384:CSocketCreate: Socket create failed, error = 10106
Submitted: 2 years ago.
Category: Computer
Customer: replied 2 years ago.
Also i get a " this page can not be displayed"
Customer: replied 2 years ago.
Could not contact the carbonite server.This might be because you have a firewall or other software that is installed that is blocking the connection. ----" Have malwarebytes and pcmatic for over a year and had no problems with carbonite. Also have norton 360 which is controlling windows firewall apparently.
Customer: replied 2 years ago.
just before all this happened the internet may have went down. I did something ( don't remember ) and the pc date went back to jan 1 2005. I manualy reset it.
Expert:  IT Miro replied 2 years ago.

Hello! I am IT Miro and I will assist you on this question.

Do you remember how many days ago you first experienced this problem?
Also, are you using Windows 7 or another Windows version?
Customer: replied 2 years ago.
about 3 days ago
Customer: replied 2 years ago.
windows 7
Customer: replied 2 years ago.
have to go be back around 10 am est
Expert:  IT Miro replied 2 years ago.
Have you tried with System Restore to restore Windows and program settings to a previous point in time when all worked fine?
Customer: replied 2 years ago.
i tried that and it did not work
Expert:  IT Miro replied 2 years ago.
You probably have several different restore points available. You can try with another restore point.
Customer: replied 2 years ago.
Miro the only restore point i had was from the day before which did not solve the problem.
Customer: replied 2 years ago.
Has something to do with the firewall according to the cabonite teck guy
Customer: replied 2 years ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 2 years ago.
is any one here ?
Expert:  IT Miro replied 2 years ago.
I am here.
Since there could be several possible causes of the problem, I would like to start remote desktop assistance to your computer so that I can see the problem myself and help you solve it.
Let me know if you would like that.
Expert:  IT Miro replied 2 years ago.
Hello again!
Do you still require assistance with this issue?
Let me know,
IT Miro