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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm feeling very frustrated. I designed a postcard and

Customer Question

I'm feeling very frustrated. I designed a postcard and wanted to print it. The
computer (?) didn't accept my password. Smilebox gave me a new one and then rejected it. This was repeated over and over again. I'm at my wit's end. What do I do?
Helen Muci
P.S. On the page where you enter your password, on the left bottom, it says SSL and also shows what looks like a lock or a suitcase which is locked. Does that mean anything?
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.


I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,