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Gordon, I replied to your initial question as soon as it was posted this afternoon.
To be able to help you, you must reply to me there on the original question, at http://www.justanswer.com/computer/98zb6-gordon-buhler-phone-number-internet.html
You now have 3 open questions here, and you are charged more every time you open a new one, in addition to delaying my ability to reply back to you.
Please respond to the original question, and we can continue there.