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Hello and thank you for your question, I look forward to assisting you today. Can you tell me please what type of computer you have and what version of Windows are you using?
My apologies but I am not yet set up for phone calls. Are you using a desktop or laptop computer?
Okay, I will release your question and let another expert answer it then. Good luck, and feel free to contact me if you still need assistance.
i can call you . if you want i can even log into your computer remotely if its getting to windows