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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 38368
Experience:  Over 20 years of consulting to the IT industry
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Frequently, my computer keyboard gives me number rather than

Customer Question

Frequently, my computer keyboard gives me number rather than letters
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you tell me the make and model of the computer please?
Thank you
Customer: replied 2 years ago.
It's a Lenovo laptop
Expert:  Richard replied 2 years ago.
Thanks, ***** ***** not see the model, but what you are doing is enabling scroll lock.
Usually its Press Fn + C
Press this and tell me if for your model it turns the numbers on and off please.
Customer: replied 2 years ago.
That does not turn numbers on and off
Expert:  Richard replied 2 years ago.
ok, I need the actual model of the Lenovo please
then I can give the correct procedure
Can you check this please and provide it. Usually is on the under side of it.
Customer: replied 2 years ago.
lenovo G550
Expert:  Richard replied 2 years ago.
ok, in the manual for this model it says
FN+Delete
Can you hold FN then press Delete and this will toggle it on and off.
Let me know the results please
Customer: replied 2 years ago.
It had no effect
Expert:  Richard replied 2 years ago.
When you do this do you see a led on the keyboard go on and off
Customer: replied 2 years ago.
No
Expert:  Richard replied 2 years ago.
which key give which numbers?
And when did this start?
As this is not scroll lock if you did my instructions correctly.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 2 years ago.
The only led lit is capslk
Expert:  Richard replied 2 years ago.
which key give which numbers?
And when did this start?
As this is not scroll lock if you did my instructions correctly.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 2 years ago.
I am giving up. The problem shows up after a time. I restart the computer and it goes away
Expert:  Richard replied 2 years ago.
ok, its not scroll lock so there is an issue going on within windows.
You will want to solve this before it further develops and your best to do this via a system restore.
Click start and type in
system restore
press enter
follow the onscreen steps and choose a restore date from before this problem started
Let this complete and check please if it now stops the issue occuring.
Let me know the results please
Customer: replied 2 years ago.
when I click start and try to type system restore all I get is numbers
Expert:  Richard replied 2 years ago.
can you restart the computer and then do this please.