How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 38510
Experience:  Over 20 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

My yahoo mail is blocked stating it is not safe as it is not

Customer Question

hello, my yahoo mail is blocked stating it is not safe as it is not private.can you help me sort this out
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you tell me exactly what happens please? as it is not exactly clear
You mean you cannot sign into your account?
Customer: replied 2 years ago.
try to open yahoo from the chrome , it goes straight to a page with a red lock on it and says it is temporily blocked and could be being hacked, suspicious messages going back to chrome, it iworks on my ipad and mobile ok
Expert:  Richard replied 2 years ago.
Ok, in Chrome, click on the three bars in the top right and then click on Settings.
then go to the bottom of the page, and click on show advance settings.
Then click on Clear Browsing Data, click From the beginning of Time and click on Clear Browsing Data
Then go to the bottom of the page and click on Reset Settings.
Once done, close Chrome, reopen it and tell me if you stll have the problem.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Customer: replied 2 years ago.
Hi Richard, this information has made no differance to my problem, still locked
Expert:  Richard replied 2 years ago.
If you open Internet Explorer and access Yahoo Mail.
Do you have the same problem?