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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37846
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I have an Asus laptop and have just upgraded to Windows 10.

Customer Question

I have an Asus laptop and have just upgraded to Windows 10. I have to install Endnote (a citations manager) for my university course. Installation wont proceed until I have closed I cannot find this program anywhere in the system. How do I close it in layman's terms?
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.


I'm sorry about the issue. Please press at the same time the 3 keys Ctrl, Alt, Del on your keyboard, then click on Task Manager, then if shown, click on More details at the bottom

, then click on the Details tab

, then look for any item called soffice then end task it

, then install Endnote.
(if needed, restart the computer, and try again)

Please reply at the box below to continue troubleshooting. Thank you.