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Hello Velma, this is Dustin from JustAnswer.com.
To get started, can you tell me the full name brand and model of your HP.
Also, how long ago did you purchase the computer? ( in months or years is fine~)
And how long ago did this issue begin to happen?
Thank you in advance for your response,
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.