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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Our Yahoo mail account at our Church has been inaccessible

Customer Question

Our Yahoo mail account at our Church has been inaccessible for several days. I have tried calling and emailing your customer care office but I have yet to be able to communicate with anyone.
Apparently someone hacked into our account and changed the password ***** one that we did not know. Therefore we were not able to change the password ***** so that we have access to the account. No doubt we have numerous emails unanswered at this time.
the church email address is:***@******.***. We would like to have the password ***** so that we can have access to the email account and whoever the hackers are cannot. There was some spam activity using the church email address to so licit funds for a bogus issue. The church address is:***** St Joseph MI 49085, and the phone number is:(###) ###-#### ***** am the tech person for the church, such as I am able to help. My name is***** my email address is:***@******.***. My cellphone number is:(###) ###-#### ***** would appreciate a contact from Yahoo who can help us solve this urgent issue.
Thank you !
Bob Richardson
Submitted: 2 years ago.
Category: Computer
Expert:  IT Miro replied 2 years ago.

Hello! I am IT Miro

Please note that you have reached JustAnswer - online paid question-and-answer website where you can ask questions and get them answered by verified Experts.
Even though I do not work for Yahoo!, I will do my best to help you regain access to the mentioned Yahoo! account since I know how Yahoo! Mail system works.
If you would like my assistance, let me know if you have tried to reset the password ***** yourself.
IT Miro