How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9705
Experience:  Computer Technician
Type Your Computer Question Here...
Randy Computer Tech is online now
A new question is answered every 9 seconds

I tried to download my free Windows 10 and the windows

Customer Question

I tried to download my free Windows 10 and the windows update said "There was a problem chfor updates, code 80244019
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.

My name is ***** ***** certified computer professional with over 10 years experience. I will be glad to assist you with this. .
I am sorry to hear that you are having this issue.
This error code may be caused by your anti virus protection. turn off all of the antivirus programs and try the download again please.

Customer: replied 1 year ago.
My regular updates have been happening with the virus software on though
Customer: replied 1 year ago.
I get the same problem with virus software turned off
Expert:  Randy Computer Tech replied 1 year ago.

okay, for some reason the Windows 10 has been triggering the anti virus during the download. Try this next please>Use the media creation tool to download Windows. This tool provides the best download experience for customers running Windows 7, 8.1 and 10. To learn how to use the tool, go to the Installing Windows 10 using the media creation tool page. Tool includes:

  • File formats optimized for download speed.
  • Built in media creation options for USBs and DVDs.
  • Optional conversion to ISO file format.

Related Computer Questions