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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Installed windows 10 on my dell computer. was not

Customer Question

installed windows 10 on my dell computer. was not impressed.requested recovery to old settings. was instructed to launch startup repair. I inserted my reinstall windows 7 disc,and restarted computer. info:boot selection failed because a required device is inaccessible. what can I do.
Submitted: 2 years ago.
Category: Computer
Expert:  John replied 2 years ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.a lot of people facing booting and login issue with windows 10

Sir/Ma'am please provide the full model or service tag of the laptop?

Does this error message shows just after showing the dell start-up screen?

Sincerely,

John

Note: - Please keep this conversation/Chat page opened to view my replies quickly. You will also get an email notification in your email each time I reply. To reply back to me use the reply box below.

Customer: replied 2 years ago.
this message shows on my modem computer
Expert:  John replied 2 years ago.

Thank you for replying back to me.

please provide the full model or service tag of the laptop?

Customer: replied 2 years ago.
CYJCJ-FW2x2-GORFV-VKCBH-Y87Q1
Expert:  John replied 2 years ago.

Sir/Ma'am that looks like product key not model number or service tag.I will guide you to how to find the model and service tag.

Is this desktop or laptop PC?

Customer: replied 2 years ago.
DESKTOP
Expert:  John replied 2 years ago.

The Service Tag is a 7-character code, and the Express Service Tag is a 10-digit code that is a numeric version of the Service Tag. Both codes will probably be located on the back of the computer case, but can also be located on the top or side of the system.

Customer: replied 2 years ago.
DYHMCZ1
Expert:  John replied 2 years ago.

Thank you for the service tag number.Your desktop model is Inspiron 660s.Please check if that is mentioned anywhere on the desktop tower.

Customer: replied 2 years ago.
Expert:  John replied 2 years ago.

Please restart the PC and press F12 key repeatedly when it shows Dell start-up logo and see if that open boot device list.

Let me know.

Customer: replied 2 years ago.
I WILL DO,BUT WILL BE A SHORT WHILE
Expert:  John replied 2 years ago.

Sure take your time.Is the problematic PC next to you?

Customer: replied 2 years ago.
BOOT MODE UEFI UEFI:HL-DT-ST DVD+/-RWGHBON
Expert:  John replied 2 years ago.

Can you please send the boot order one after another

Customer: replied 2 years ago.
UEFI:HL-DT-ST DVD+/-RW GHBON
Expert:  John replied 2 years ago.

Is that the only device listed in the boot device list?

No hard drive listed in it?

Customer: replied 2 years ago.
IP4 REALTEK PCIe FAMILY CONTROLER (Ipv4) and IP6 REALTEK PCIe GBE FAMILY CONTROLLER (Ipv6)
Expert:  John replied 2 years ago.

No that is not it either restart the PC again and press F2 key repeatedly when you see the Dell start-up logo,see if that open Bios set-up screen and please let me know the menu names in it

Customer: replied 2 years ago.
BIOS REVISION A07
Customer: replied 2 years ago.
MAIN ADVANCED BOOT POWER SECURITY EXIT
Expert:  John replied 2 years ago.

In that can you see main menu and in that main menu you can find SATA Information.

Please let me know the device type and id of SATA1 and SATA2

Customer: replied 2 years ago.
NOT SURE WHAT INFO IS NEEDED ON SATA 1 AND SATA 2
Expert:  John replied 2 years ago.

what all info is listed in it does it show Device type and device ID ?

Customer: replied 2 years ago.
NO
Expert:  John replied 2 years ago.

Are you in SATA information screen if so what are the information it shows under SATA1 ?

Customer: replied 2 years ago.
PROCESSOR CONFIGURATION USB CONFIGURATION ONBOARD DEVICE CONFIGURATION
Customer: replied 2 years ago.
HDD WDC WD10EZEX-752F5AO
Expert:  John replied 2 years ago.

OK WD10EZEX is the hard drive name is ***** ***** in SATA 1 OR 2?

Customer: replied 2 years ago.
SATA1
Expert:  John replied 2 years ago.

OK good.Now go to boot menu and in boot mode let me know the 1st,2nd and 3rd boot devices listed

Customer: replied 2 years ago.
1 INTERNAL HDD DEVICES 2 USB STOTAGE DEVICE 3 UEFI:HL-DT-ST DVD+
Expert:  John replied 2 years ago.

OK the settings seems to be correct.Now exit from BIOS set-up and once again restart and press F12 key repeatedly when you see the Dell start-up screen that will open boot device list from see if it shows HDD WDC WD10EZEX-752F5AO or Internet HDD.let me know

Customer: replied 2 years ago.
IT SHOWS UEFI:HL-DT-ST DVD+/-RW GHBON
Expert:  John replied 2 years ago.

OK that you mentioned already before so no INTERNAL HDD DEVICES or HDD WDC WD10EZEX-752F5AO listed in that boot device list ?

Is it possible for you take a picture of the boot device list and send it to me using the paper clip icon in this chat conversation page?

Customer: replied 2 years ago.
JOHN THANK YOU BUT THIS IS GETTING FRUSTRATING. PLEASE CLOSE
Expert:  John replied 2 years ago.

I can understand your frustration i was trying to see if the hard drive is booting as 1st boot device from the information you gave it seems like it has failed to do so because the hard drive had become faulty.If you do not want to continue further i can understand i will request to close