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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have downloaded Windows 10 on to Windows 7. I have

Customer Question

I have downloaded Windows 10 on to Windows 7.
I have received an E-Mail with a "Word" attachment, but I can't open it.
I have tried 'All Files", 'All Word Files" but they don't work.
I bought 'Office Home and Student 2013' last year and Word was working OK.
I have 'Open Office' which was on my computer when I bought it. Could this affect the operation of 'Word' when sent as an attachment?
Would be grateful for an answer.
Many thanks,
***** *****
Submitted: 2 years ago.
Category: Computer
Expert:  Jason Jones replied 2 years ago.
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
When you do attempt to open the Word attachment, what happens?
I will be standing by.
Thank you,